The Federal Authority for Government Human
Resources (FAHR) is keen on providing the best services to its clients,
utilizing the best modern and innovative resources to facilitate for them, save
time and effort, and consequently enhance their satisfaction and happiness with
its services and delivery methods.
The "Customer Happiness System,"
which FAHR introduced in 2019 as an electronic service platform covering all
the services it provides to its clients in federal ministries, entities,
private sector institutions, and the general public, delivers all of this and
more.
This cutting-edge interactive platform is
unique in that it lets FAHR's customers evaluate the services they received,
offer comments, and contribute ideas for future development. FAHR makes use of this information in its
development and continuous improvement procedures to raise the capacity of
services it provides.
The system has seen a great deal of engagement
over the years, growing in importance as a resource and reference for customers
and FAHR alike. It received almost 14,000 support requests from federal
government employees and the general public in just the first nine months of
2023. For transactions completed via the system, 92% of customers expressed their
happiness.
The "Customer Happiness System" serves as
an integrated electronic platform through which FAHR provides necessary support
to its customers concerning the operation and maintenance of all electronic Human
Resources Systems under the umbrella of the Human Resources Information
Management System in the Federal Government, known as "Bayanati". Along
with these interactive services, the system also provides a number of other
services, particularly those facilitated by FAHR Smart Application, such as inquiring
about Human Resources Policies and Legislation in the federal government,
requesting training on Human Resources legislation and Systems, Reviewing and Approving
Organizational Structures in federal entities, Benchmarking Services, Reviewing
Job Descriptions, Government Skills Bank Services, and services related to
disseminating knowledge about Human Resources in the Federal Government.
Meitha Kolthoum
Director - Strategy & Future Department
Federal Authority for Government Human
Resources